Telephone

Telephone inquiries to Haneda Airport Passenger Terminal are accepted at the following telephone number 24 hours a day.​ ​
When you call, automatic voice guidance will play as outlined below, so please follow the spoken instructions.

Haneda Airport Terminal Information

Haneda Airport Terminal Information
Phone Number

03-5757-8111

  • We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.
Reception Hours 5:00-24:00 (Domestic), 24 hours (International)

Domestic Flights

Press the relevant numbers in order.

Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart

International Flights

Press the relevant numbers in order.

Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart

E-mail

We accept email inquiries and comments regarding the Haneda Airport Passenger Terminal via the inquiry form linked below.

If you have an urgent inquiry, please contact us by phone.

Before sending questions & comments

Please read the notes below before filling out the inquiry form.
You can also click on the “Frequently Asked Questions” button below to see answers to common questions we receive from customers.

Precautions
Precautions Please make sure that you select or enter all of the required items.​ ​
If you would like to receive a reply, please remember to enter your e-mail address.​ ​
Please provide your name, age and question/comment in detail so that we can work to further improve our services.​ ​
We also ask that you cooperate by completing the other items as well.
Please note in advance that it may take some time for us to respond to inquiries submitted at weekends, on public holidays or during New Year’s holidays and other long holidays. In some cases, we may also be unable to reply depending on the content of your inquiry.
Please note in advance that we​ ​will not answer​ ​the following questions.
Our replies by e-mail are addressed to individual customers, so please do not make other use or reuse of the e-mail contents, whether in part or in full.
Regarding the handling of personal information provided by customers, we will properly manage it based on Privacy Policy of this site and will not use it for any purpose other than the original purpose.