Questions & Comments
Thank you for using Haneda Airport Passenger Terminal.
At Haneda Airport Passenger Terminal, we handle customer inquiries as outlined below.
It may take longer to respond due to many inquiries.
If you have urgent requests, please call to Haneda Airport Terminal Information (03-5757-8111).
Reception hours: Domestic flight 5:00-24:00, International flight 24 hours open all year round.
- We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.
If you have any questions about lost items, please check the "About Lost Items" section below and contact us via the Lost and Found Registration page.
See the link below for frequently asked questions and answers.
Telephone
Telephone inquiries to Haneda Airport Passenger Terminal are accepted at the following telephone number 24 hours a day.
When you call, automatic voice guidance will play as outlined below, so please follow the spoken instructions.
Haneda Airport Terminal Information
| Phone Number |
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|---|---|
| Reception Hours | 5:00-24:00 (Domestic), 24 hours (International) |
Domestic Flights
Press the relevant numbers in order.
International Flights
Press the relevant numbers in order.
Questions and comments can be sent to Haneda Airport Passenger Terminal by e-mail by clicking the button below and using the dedicated form
If you have an urgent inquiry, please contact us by phone.
Before Sending Questions & Comments
Please read the notes below before filling out the inquiry form.
You can also click on the “Frequently Asked Questions” button below to see answers to common questions we receive from customers.
| Precautions | Please make sure that you select or enter all of the required items. If you would like to receive a reply, please remember to enter your e-mail address. Please provide your name, age and question/comment in detail so that we can work to further improve our services. We also ask that you cooperate by completing the other items as well. |
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| Please note in advance that it may take some time for us to respond to inquiries submitted at weekends, on public holidays or during New Year’s holidays and other long holidays. In some cases, we may also be unable to reply depending on the content of your inquiry. | |
Please note that we cannot answer the following questions:
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| Our replies by e-mail are addressed to individual customers, so please do not make other use or reuse of the e-mail contents, whether in part or in full. | |
| Regarding the handling of personal information provided by customers, we will properly manage it based on Privacy Policy of this site and will not use it for any purpose other than the original purpose. |