Lost Property

QWho should I contact if I accidentally leave something in one of the terminals?

A

Please refer to "Lost and Found" for information on any lost items found in the terminal.
Lost and Found

Regarding Flights

QWhere can I see flight schedules?

A

Please refer to Domestic Flights and International Flights for flight times.
Domestic Flights
International flights

QWhere can I check on seat vacancies and prices?

A

Please check with your airline.
List of Airlines

QWhere can I learn about which terminal my airline uses?

A

Please confirm the terminal from the “Terminal” icon at the bottom-right of the screen.
Customers taking domestic flights will use Terminal 1 and Terminal 2, while customers taking international flights will use Terminal 2 and Terminal 3. Please note that the terminal varies depending on the flight used.

QCan liquids be brought onto flights?

A
Restrictions on liquids that can be brought into the aircraft are different on domestic and international flights.
  • When bringing liquids into the aircraft on domestic flights
    Liquid drinks can be brought on-board. Lotions and cosmetic liquids can also be brought on-board, but the capacity per container must not exceed 500ml or 0.5kg, and the total carry-on amount per person is limited to 2 liters or 2kg.
  • When bringing liquids into the aircraft on international flights
    Any liquids in containers larger than 100ml or 100g are prohibited from being carried on-board. Liquids in containers of up to 100ml or 100g can be brought on-board in a transparent, resealable plastic bag not exceeding a capacity of 1 liter. There is a limit of 1 plastic bag per person, and items must fit in the bag completely. There are some exceptions such as dangerous goods, so please ask your airline for details.
  • When there is a connecting flight
    Please note that the rules of the connecting country apply to the handling of liquids including duty-free items. Please ask your airline for details regarding which country's rules apply, etc.

About bringing liquids
List of Airlines

QWhere can I check how dangerous items are handled?

A

Airlines carry out security inspections in accordance with the standards of the Ministry of Land, Infrastructure, Transport and Tourism.
Handling of check-in luggage and carry-on baggage varies depending on the item and amount. Please ask your airline for details on dangerous goods.
List of Airlines

QWhere can I check the rules for baggage?

A

The rules for check-in luggage vary depending on the airline, so please check with your airline.
List of Airlines

QHow are security checks conducted?

A

Passengers on departure flights are asked to cooperate with security checks as measures to ensure the security of flights.
The security check process is different on domestic and international flights. Please check here for details.
Domestic Flights
International Flights

QWhere can I check how imports/exports are handled?

A
  • Exported goods
    Requirements vary depending on the destination. For details, please contact the relevant customs house or embassy, etc. of the relevant country/region.
  • Imported goods
    Contact details for inquiries regarding goods imported to Japan vary depending on the item. Please contact the relevant organization listed below.

QWho should I contact about flight paths and noise?

A

The competent authorities are responsible for operating flightpath and noise countermeasures. Please click here for contact details (lines open weekdays 8:30-18:15, with answering machines available outside office hours).
Tokyo Airport Office Notification of direct dial-in introduction

Regarding shops

QWhich shops in the terminals sell souvenirs?

A

For more detailed information on each store, please see “Restaurants & Shops” on this site. Please see “HANEDA Shopping” for product information.
Restaurants & Shops
HANEDA Shopping

QAfter completing the departure procedures for international flights, where can I dine and shop within the terminal?

A

Please check “Store Details” for detailed information on each store.
Restaurant Search
Shop Search

QWhich shops are open 24/7?

A

Please check “Store Details” for detailed information on each store.
Restaurant Search
Shop Search
Duty-free Shop Search

QWhich stores can I use the shopping & gourmet coupons at?

A

Please see the list of participating stores below.
Stores where shopping & gourmet coupons can be used (PDF: 99 KB)

Regarding facility use

QAre the terminals closed at any time?

A

Terminal 2 International Flights Areas and Terminal 3 are open 24 hours a day.
As a general rule, the Domestic Flights areas of Terminal 1 and Terminal 2 are open 5:00-24:00. However, the Departure Lobby closes after the last flight has departed, and the Arrival Lobby closes after the last flight arrives.

QAre there any easily recognizable meet-up spots?

A

Please see “Meeting Places” on this site.
Meeting Places

QWhere can I learn about parking fees, lot hours, and spot vacancies?

A

At Haneda Airport, you can reserve parking spaces in advance.
Please note that reservations cannot be made by phone.
For details, please see the reservation page below or “Access” > “Parking”.

P2 reservation page
P3 reservation page
P4 reservation page
P5 reservation page
Parking

QWhere are the observation decks?

A

The rooftop Observation Deck can be accessed from the 6th floor of Terminal 1 and from the 5th floor of Terminals 2 and 3. The opening times of the Observation Deck vary depending on the terminal.
Terminals 1 and 2: open 6:30-22:00
Terminal 3: open 24 hours a day
Please note that the Observation Deck may be closed in case of bad weather.
Please see “Observation Deck” for details.

Observation Deck

QWhere are the nursing rooms?

A

Terminal 1 has 14 locations, Terminal 2 has 12 locations, and Terminal 3 has 19 locations.
Please visit “Baby Nurseries” on this website. For further details, please ask at an Information Counter.
If you have any questions, please contact Haneda Airport Terminal Information (03-5757-8111).
Domestic Opening Hours: 5:00-25:00
International Opening Hours: 24 hours a day
Baby Nurseries
Information Counter

QCan animals be brought into the terminals?

A

Airport management rules established by the Ministry of Land, Infrastructure, Transport and Tourism dictate that accompaniment by an animal is not possible in passenger terminals, except in the case of assistance dogs for persons with disabilities (seeing, hearing and service assistance dogs).
In the event you would like to check your pet as baggage with your airline, we ask that you keep them in a kennel/cage and check them in at the check-in counter.

QWhere is the pet hotel?

A

Your precious pets can stay at pet hotels. For details, please see “Pet Care”.
Pet Care

QWhere are the smoking areas (including for heated cigarettes and e-cigarettes)?

A

For tobacco use (including heated cigarettes and e-cigarettes, etc.), please use the smoking areas located within the terminal. For further details, see “Smoking Areas”.
Smoking Areas

QWhere can I learn about how to travel between terminals?

A

For details, see “Access” > “Going Between Terminals”.
Going Between Terminals

QWhere is the post office or money exchange?

A

For details, please see “Service Guide” > “Money Exchange” or “Mail / Post box”.
Money Exchange
Mail / Post box

QWhere are post boxes located?

A

Mailboxes for each terminal can be found in the following locations. For details, please see “Mail / Post box”.
Mail / Post box

QWhere are banks and ATMs located?

A

For details, please see “Bank / ATM”.
Bank / ATM

QWhere are temporary baggage storage services located?

A

Please use the baggage storage facilities or coin lockers located in the terminal.
Baggage Storage
Coin Lockers

QWhere can I find delivery services?

A

There is a home delivery counter in each terminal.
For details, see “Home Delivery”.
Home Delivery

QWhere can I learn about accommodation facilities?

A

For details, please refer to “Hotel” or “Hotel Reservation”. Information is also provided in “Hotel Reservation Information By Area”.
Hotel
Hotel Reservation
Hotel Reservation Information By Area

QCan I stay at the transit hotel?

A

The Transit Hotel can be used when making international flight connections.
You can access the Transit Hotel entrance from the escalator or elevator opposite TOKYO SKY KITCHEN near Gate 114 on the 3rd floor of the Terminal 3 Airside Area.

  • Transit Hotel
    Airside Area 3rd floor, near gate 114
    View Map

How to Contact Us

QHow do I use the lounges?

A

For information on lounges (card company partnerships; fees apply) and airline lounges, please see “Lounge (Fees Apply)” and “Airline Lounges”.
Please contact the relevant airline or card company for terms of use.
Lounge (Fees Apply)
Airline Lounges

Regarding access

QHow do I get to Haneda Airport?

A

For details, please see “Go to Haneda”.
Go to Haneda

QWhere can I check on the time of the monorail’s first/last departure?

A

Please visit the Tokyo Monorail site.
Timetable from Tokyo Monorail Hamamatsucho Station to Haneda Airport Station
[Weekday] Timetable
[Saturday / Holiday] Timetable
Timetable from Monorail Hamamatsucho Station to Haneda Airport
Haneda Airport Terminal 1 Station
[Weekday] Timetable
[Saturday / Holiday] Timetable
Haneda Airport Terminal 2 Station
[Weekday] Timetable
[Saturday / Holiday] Timetable
Haneda Airport Terminal 3 Station
[Weekday] Timetable
[Saturday / Holiday] Timetable

See the Tokyo Monorail site for details.
Inquiry phone number ( Tokyo Monorail Customer Center 050-2016-1640 )
You can also search on Access Route Search HND Route Master.
Tokyo Monorail
T1 departure / arrival T1 departure / arrival T1 departure / arrival T1 departure / arrival T1 departure / arrival
T1 departure / arrival T2 departure / arrival T2 departure / arrival T2 departure / arrival T2 departure / arrival
T3 departure / arrival T3 departure / arrival T3 departure / arrival T3 departure / arrival T3 departure / arrival

QWhere can I check on the time of the Keikyu line’s first/last departure?

A

Please visit the Keikyu Corporation website.
Timetable from Shinagawa Station to Uraga
[Weekday] Timetable
[Saturday] Timetable
[Holiday] Timetable
Timetable from Yokohama Station to Sengakuji
[Weekday] Timetable
[Saturday] Timetable
[Holiday] Timetable
Timetable from Haneda Airport Terminal 1 & 2 Station to Keikyu Kamata
[Weekday] Timetable
[Saturday] Timetable
[Holiday] Timetable
Timetable from Haneda Airport Terminal 3 Station to Keikyu Kamata
[Weekday] Timetable
[Saturday] Timetable
[Holiday] Timetable

For details, see Keikyu Corporation's site and Haneda Airport Access Guide.
Inquiry phone number (​ ​Keikyu Information Center 03-5789-8686​ ​)
You can also search on Access Route Search HND Route Master.
Keikyu Corporation
Haneda Airport Access Guide
T1 departure / arrival​ ​ T1 departure / arrival​ ​ T1 departure / arrival​ ​ T1 departure / arrival​ ​ T1 departure / arrival
T2 departure / arrival​ ​ T2 departure / arrival​ ​ T2 departure / arrival​ ​ T2 departure / arrival​ ​ T2 departure / arrival
T3 departure / arrival​ ​ T3 departure / arrival​ ​ T3 departure / arrival​ ​ T3 departure / arrival​ ​ T3 departure / arrival

QWhere can I check on the first/last departure times of buses?

A

The operating bus company differs depending on the destination. Please confirm the bus time from the homepage of each bus company.
You can also check with Search transportation route on Haneda Route Master.
Tokyo Airport Transportation
Keihin Electric Express Bus
T1 departure / arrival​ ​ T1 departure / arrival​ ​ T1 departure / arrival​ ​ T1 departure / arrival​ ​ T1 departure / arrival
T2 departure / arrival​ ​ T2 departure / arrival​ ​ T2 departure / arrival​ ​ T2 departure / arrival​ ​ T2 departure / arrival
T3 departure / arrival​ ​ T3 departure / arrival​ ​ T3 departure / arrival​ ​ T3 departure / arrival​ ​ T3 departure / arrival

QWhere are the boarding areas for each mode of transportation?

A

For details, please refer to the access information given in “Train & Monorail”, “Express Bus & Route Bus” and “Taxi”.
Train & Monorail
Express Bus & Route Bus
Taxi

Other Questions

QWhat should I do if I require help while inside one of the terminals?

A

We're working towards making a kinder terminal that all customers can feel at ease using based on the principles of Universal Design.
For customers requiring special assistance, please ask at the nearest Information Counter or speak to the nearest concierge.

Information Desk

  • Haneda Airport Terminal Information
  • Phone: 03-5757-8111
  • Fax:​ ​03-6428-0889
  • Reception hours: 24 hours a day (7 days a week)

QWhy does the Japanese text read “障害者” (shogaisha, people with disabilities)?

A

We use "障害者" on this website to refer to people with disabilities.
This is as it is sometimes the case that screen readers (software used by people with visual impairments to read on-screen text) mistakenly read out the term "障がい者" (shogaisha) as "sawarigaisha."

QCan I post a link to the Haneda Airport website?

A

Please see this site's Privacy Policy.
You can freely link to this website in principle, but please set the link destination URL on the top page of this website (https://tokyo-haneda.com/) I will.
Privacy Policy

QWhere can I request a paging announcement?

A

Please contact Haneda Airport General Information (03-5757-8111) or ask directly at an information counter.

QHow can I receive a tax refund?

A

There is no counter for tax refunds at Haneda Airport. However, you can purchase items at duty-free prices at duty-free shops.
Please present your passport and purchase slip at the customs counter before departure.
(Purchase slips will be collected at customs.)

QWhere can I ask about immigration control, scope of duty exemption, and visas?

A

Please contact the relevant counter listed below.

  • Immigration control
    Tokyo Regional Immigration Bureau, Haneda Airport District Immigration Office
    Phone:​ ​03-5708-3202
    Lines open weekdays 9:00-17:45
    List of Airlines
  • Scope of duty exemption
    Tokyo Customs, Haneda Branch Customs
    Phone:​ ​03-3529-0700
    Lines open weekdays 8:30-17:00
  • Visas
    Please contact the embassy of the relevant country.
  • Temporary entry conditions when connecting
    Depends on nationality and itinerary.
    Please contact Tokyo Regional Immigration Bureau, Haneda Airport District Immigration Office and the relevant airlines.
    List of Airlines