Frequently Asked Questions about HANEDA Points

This is a members-only points service for users Haneda Airport Official App (Haneda Navigator or HanedaAirport) and those who use the Haneda Airport Official online shop "HANEDA Shopping."

[For stores inside Haneda Airport]
Participating stores at Haneda Airport are Here
The accumulated points can be used at participating stores within Haneda Airport, and 100 points can be exchanged for 100 yen when shopping.

[HANEDA Shopping]
Accumulated points can be used as 1 yen per point.
*For a limited time only! 1% points off the tax-included price.

HANEDA Points have a validity period of 3 years. They will expire at the end of the month 3 years (36 months) after the month of award. Points awarded within the same month will have the same validity period.

You can check the expiration date (time of expiry) of HANEDA Points from My Page in Haneda Airport Official App (Haneda Navigator or HanedaAirport) or My Page in HANEDA Shopping.

[For stores inside Haneda Airport]
HANEDA Points are awarded at a rate of 2% of the purchase amount. For purchases of 500 yen or more (excluding tax), you will earn 10 points for every 500 yen (excluding tax), and 100 points can be exchanged for a 100 yen "shopping coupon."

Please note that HANEDA Points are not awarded for ice packs, shipping charges, paid shopping bags, cigarettes, or gift certificates.

[HANEDA Shopping]
HANEDA Points are awarded at a rate of 1% (rounded down to nearest whole number) of the purchase amount (excluding shipping costs and tax). For example, if you spend 1,500 yen, you will receive 15 points.
*For a limited time only! 1% points off the tax-included price.

[For stores inside Haneda Airport]
As a general rule, HANEDA Points awarded for shopping at participating stores will be reflected within the next day of payment. If you use the post-payment application for HANEDA Points within the app, they will be awarded within 7 days excluding Sundays and holidays.

*For retroactive applications, the timing of grants will be irregular during long holidays such as Golden Week and the New Year holidays.

[HANEDA Shopping]
Points will be awarded approximately two weeks after the product has been shipped.

[For stores inside Haneda Airport]
Starting from 100P, 100P = 100 yen.

[HANEDA Shopping]
Starting from 1P, 1P = 1 yen.

All products are eligible for points (excluding shipping).

If you pay with a combination of HANEDA Points and cash, you will receive change for the difference in the amount paid.

Points will not be awarded for any amount used with HANEDA Points.
However, any remaining difference payments will be credited as normal.

To start using HANEDA Points service, you will need to download Haneda Airport Official App (Haneda Navigator or HanedaAirport) and register as a member, or register as a HANEDA member (Japan Airport ID) on HANEDA Shopping.

To earn points, see below.
[For stores inside Haneda Airport]
Please present the membership card barcode in the app at the store.
[HANEDA Shopping]
Points will be awarded according to the amount of your purchase approximately two weeks after the product has been shipped.

To use your points, please see below.
[For stores inside Haneda Airport]
To use your accumulated points, you will need to register as a HANEDA member (which can be done quickly within the app).
[HANEDA Shopping]
You can use the points by entering the number of points you want to use on the cart screen.

HANEDA Points cannot be exchanged for cash.
Please tell the staff at the store that you would like to use your points. Show the barcode to the staff and tell them the number of points you would like to use, and they will use them to get a discount on your purchase.

Accumulated HANEDA Points can only be used by the person who accumulated them. Your HANEDA Points cannot be transferred to others.

HANEDA Points held by other people cannot be combined.
In addition, the same person cannot create multiple accounts and collect HANEDA Points at the same time. For details, please check the point terms of use.

In principle, it is possible to use it in combination with coupons. However, there may be cases where it cannot be used in combination due to campaigns, etc.

[For stores inside Haneda Airport]
Cannot be used when purchasing gift certificates.

[HANEDA Shopping]
All products are eligible for points (excluding shipping).

We do not exchange points, mileage, electronic money, etc. from other companies.

[For stores inside Haneda Airport]
Click here to see stores where you can earn and use HANEDA Points.

[HANEDA Shopping]
There may be some products that are not eligible for points. In principle, all products are eligible for points.

[For stores inside Haneda Airport]
When shopping at HANEDA Points eligible stores, please present the membership card barcode in Haneda Airport Official App (Haneda Navigator or HanedaAirport).
For purchases of 500 yen or more (excluding tax), you will earn 10 points for every 500 yen (excluding tax).
Participating stores are here

Please note that in order to use (exchange) your accumulated points, you will need to register as a HANEDA member (which can be done quickly within the app).

[HANEDA Shopping]
Depending on the amount of your purchase, 1% of the purchase amount (excluding tax) (rounded down to nearest whole number) will be returned as points approximately two weeks after the product has been shipped. For example, if you spend 1,500 yen, you will earn 15 points.
*For a limited time only! 1% points off the tax-included price.

[For stores inside Haneda Airport]
As a general rule, HANEDA Points earned when shopping at participating stores will be reflected within the next day after payment.
If you use the retroactive application feature for HANEDA Points within the app, points will be awarded within seven days of application.

*For retroactive applications, the timing of grants will be irregular during long holidays such as Golden Week and the New Year holidays.

[HANEDA Shopping]
In principle, this is not possible.

You can check the history of HANEDA Points allocation and usage from My Page in Haneda Airport Official App (Haneda Navigator or HanedaAirport) or My Page in HANEDA Shopping.

You can check the history of HANEDA Points allocation and usage from My Page in Haneda Airport Official App (Haneda Navigator or HanedaAirport) or My Page in HANEDA Shopping.

If you are a registered HANEDA member, you can transfer HANEDA Points balance and various history by logging in again after changing your phone model or reinstalling Haneda Airport Official App (Haneda Navigator or Haneda Airport).
Please note that if you are not registered as a HANEDA member, your previous point balance and history will not be carried over.

When canceling a HANEDA membership, all information about that user will be deleted, so information regarding points will also be deleted.

In addition, since Haneda Airport, Haneda Navigator, and the Haneda Airport e-commerce sites (HANEDA Shopping, Haneda Airport and Narita Airport Duty Free Advance Reservation Sites) are all shared memberships, if you cancel your membership on one of them, your membership information will be deleted from all of them.

If you are already a HANEDA member using Haneda Airport Official App (Haneda Navigator or HanedaAirport), you can use your accumulated points by logging in using your HANEDA member ID (JapanAirportID).

For further inquiries regarding HANEDA Points, please contact the following:
Please contact us through the inquiry form on the dedicated page of our website.

Contact us

For information regarding the management and use of personal information, please see Japan Airport Terminal Co., Ltd. "Personal Information Protection Policy" for the HANEDA app, and the "Privacy Policy "for HANEDA Shopping.