Information Desk

We provide Terminal guides, loan wheelchairs/strollers, and accept announcements, etc. We also have writing communication boards and communication support boards available for speaking and hearing-impaired customers. If you have any difficulties, please go to the nearest Information counter or speak to the nearest concierge.

There is a tablet phone for video calls with sign language at Terminal 3.

In addition, there are "information phones" at Terminal 2 international routes and Terminal 3 at various locations in the building.
 

  • Currently, some Information Counter are available by telephone directly from the operator.
    Information Counter 1st floor of Terminal 3 will check the visit of customers with the sensor installed at the counter and respond face-to-face.
Information Center - General Information
Information Center - General Information
  • Operating Hours 5:00-24:00 (Domestic), 24 hours (International)
  • Phone Number03-5757-8111

List of Places

Information Counter​​ ​T1 (Terminal 1)
Information Counter marketplace
  • Operating Hours​ ​6:00-22:00
B1F Market Place
Airport Service Center
  • Opening Hours​ ​6:00-20:00
1F Market Place
Information Counter Terminal lobby (south)
  • Opening Hours​ ​6:00-20:00
2F Departure Lobby South
Information Counter Terminal lobby (north)
  • Opening Hours​ ​6:00-20:00
2F Departure Lobby North
Information Counter​​ ​T2 (Terminal 2)
Information Counter (Center)
  • Opening Hours​ ​6:00-23:00
B1F Terminal Lobby (center)
Information Counter Terminal lobby (north)
  • Opening Hours​ ​6:00-20:00
2F Terminal Lobby (North)
Information Counter Terminal lobby (south)
  • Opening Hours 5:00-24:30
2F Terminal Lobby (South)
Information Counter International Departure lobby
  • Business Hours 24 hours
3F International Departure Lobby
Information Counter International flight post-departure area
  • Opening Hours 9:30-12:30
3F International Airside Area
Information Phone​ ​T2 (Terminal 2)
Information Phone (2F International) Airside Area (3 locations)
Information Phone (3F International) General Area (1 location)
Airside Area (1 location)
Information Phone (4F International) General Area (1 location)
Information Counter​​ ​T3 (Terminal 3)
Information Counter in the Entrance Plaza
  • Business Hours 24 hours
1F Entrance Plaza
Information Counter in the Arrival Lobby
  • Business Hours 24 hours
2F Arrival Lobby
Information Counter in the Departure Lobby
  • Business Hours 24 hours
3F Departure Lobby
Information Counter in the Airside Area Central
  • Business Hours 24 hours
3F Airside Area
Information Counter in the Airside Area North
  • Business Hours 24 hours
3F Airside Area
Information Phone​ ​T3 (Terminal 3)
Information Phone (1F General Area) General area (7 locations)
Information Phone (1F Airside Area) Airside Area (1 location)
Information Phone (2F General Area) General Area (3 locations)
Information Phone (2F Arrivals Area)
Information Phone (3F General Area) General Area (4 locations)
Information Phone (3F Airside Area) Airside Area (12 locations)
Information Phone (4F) General Area (4 locations)
Information Phone (5F) General Area (2 locations)
Information Phone (P5 Parking)